ROCKIN LLAMA COMPANY POLICIES AND CONTACT INFORMATION
Please take note of my turnaround time posted on the top on the home page. I am a mom working from home to provide for my family. I design, cut, sew and package each item myself. Sometimes my releases have a higher than usual volume and my turnaround time may be extended. Handmade takes time. Please respect the amount of time it may take to assure you are receiving a quality item. Larger orders take longer to put together. I appreciate your patience.
Please do not leave a note in your placed order telling me you need an item by a certain date, unless you have discussed this with me personally about adding RUSH to your order. Leaving a note telling me you need your handmade item in 3 days in unrealistic.
If you ever have any questions or concerns around your items status, please reach out to me. I am more than happy to answer any question.
Rush My Order
RUSH is an additional $20. Adding RUSH moves your item to the top of my list and includes an upgrade to priority shipping. If you see something you need asap please contact me via email at email@example.com and we can discuss whether or not it is possible to get an item to you in that time frame.
Returns and Exchanges
Returns are not accepted. If your item arrives damaged please contact us at firstname.lastname@example.org within 3 days and arrangements for an exchange or shop credit will can be made.
If you wish to exchange for a new size or item the customer is responsible for return shipping within 7 days of delivery. Exchanges can only be made if an item is in it's original condition, unworn and unwashed. Restock fees may apply.
Orders placed cannot be cancelled, but if there is an issue please send me an email email@example.com
Hand-washing is always recommended when washing handmade items to assure longer wear of your rockin items!
All romper, harems, hats, and shorts are hand cut and sewn by me personally. Wash instructions are typically included on a sewn in tag you will find in your garment or i will leave instructions on your shipping receipt. As some items may be machine washed, handmade items last much longer when hand-washed with care and lay flat to dry.
Garments with vinyl decals should be hand-washed or machine washed inside out in cold water and lay flat to dry to assure that damage will not occur to the decal.
Rompers do not have snaps or zippers. RLC rompers feature a neckline that is designed to be slipped on and off.
Please be sure that your shipping information is correct. It is impossible to remember which person says they need an address change. I am not responsible for items that are shipped to an incorrectly given address.
If an item is marked delivered and you have not received it I ask that you call your Post Office with your provided tracking information. I am not liable for items that go missing in the mail, however, I reeeeeally want you to receive your item and will help in anyway that I can!
If you have a concern about your order please contact us through email at firstname.lastname@example.org. Please allow up 48 hours for a response.